PayPay Bank Account Terms and Conditions

If a customer ("Customer") holds a PayPay Bank Account ("Bank Account") and conducts a transaction with PayPay Bank Corporation ("Bank"), the Customer shall be deemed to have acknowledged and agreed to the following provisions as well as other terms and conditions of services separately specified by the Bank. For purposes of these Terms and Conditions, other terms and conditions of services separately specified by the Bank, service descriptions and other provisions, the term "ordinary deposit" means yen ordinary deposit, and the term "time deposit" means yen time deposit unless otherwise specified herein or therein.

Article 1. Bank Accounts

  1. Holders of a Bank Account shall be limited to the persons satisfying any of the following requirements, who are approved by the Bank: Individual 15 years of age or older residing in Japan (which means a "resident" defined under the Foreign Exchange and Foreign Trade Act, whose sole country of tax residence is Japan).or
    business entities in Japan (excluding sole proprietors and business entities registered in the commercial register in Japan and having their registered office or principal place of business outside Japan), whose country of residence for tax purposes is Japan.
  2. As a rule, it is required to open an ordinary deposit account (including an ordinary deposit account (for payment and settlement purposes), business account and SOHO account) to have a Bank Account. Except for business entity accounts, individuals shall be entitled to open only one ordinary deposit account per person. When the Customer has a time deposit account with the Bank, such time deposit account shall be treated as a Mail Time Deposit account. In this case, the Bank shall not open an ordinary deposit account for the Customer.
  3. The Bank reserves the right to refuse to open a Bank Account if the Bank finds that any of the events listed in A. to L. of paragraph 3 of Article 17 (Closing Bank Account) occurs, the Customer is an Antisocial Force defined in paragraph 1 of or has any of the relationships listed in A. to E. of paragraph 1 of Article 18 (Exclusion of Antisocial Forces) or performs any of the acts listed in A. to E. of Article 18.2, or the Bank suspects that any customer information is untrue based on the information the Bank obtains by conducting the verification of bank transaction information specified in Article 2 (Verification of Bank Transaction Information) or using other lawful means when the Bank opens a Bank Account for the Customer.

Article 2. Verification of Bank Transaction Information

  1. The Bank shall conduct the verification of bank transaction information by using the method prescribed by the Act on Prevention of Transfer of Criminal Proceeds and other applicable laws and regulations (collectively, the "Criminal Proceeds Transfer Prevention Laws") when the Customer uses the Bank' s banking services, however, this provision shall not apply when the Customer uses the banking services which do not require the verification of bank transaction information (such as when the Bank appoints a third party other than the Bank to conduct the verification of bank transaction information). If the Customer provides false identification information, the Customer may be subject to punishment under the Criminal Proceeds Transfer Prevention Laws.

  2. When the Bank opens an account for the Customer, the Bank shall conduct the verification of bank transaction information by way of:

    • A. Sending documents related to the Customer' s Bank Account (including a Cash Card) to the address the Customer provides to the Bank by registered mail or other similar mail as non-forwarding mail or other forms of restricted delivery after receiving supporting documents the Customer submits to the Bank as specified by the Bank;
    • B. receiving images containing information for identity verification, which the Customer electronically sends to the Bank by using the software specified by the Bank; or
    • C. verifying information by using the electronic certificate for digital signature in the Customer' s individual number card. The Bank shall use the information for authentication services (which means the information for authentication services prescribed in Article 44 of the Act on the Authentication Services of the Japan Agency for Local Authority Information Systems in Connection with Electronic Signatures and Electronic User Certificates (Act No. 153 of 2002)) in order to confirm the validity of the electronic certificate for digital signature.

    In addition to the above procedures, the Bank may contact the Customer at the telephone number the Customer provides to the Bank or otherwise contact the Customer when the Bank deems it necessary. When the documents related to the Customer' s Bank Account, which the Bank sends to the Customer for the verification of bank transaction information, are undeliverable as addressed and returned to the Bank, or the Bank is unable to contact the Customer, the Bank shall not open an account for the Customer. If the Bank suspects that any information the Customer provides to the Bank may be untrue, the Bank may not open an account for the Customer. When the Customer is not a national of Japan and the authorized period of stay in Japan is limited ("Customer Staying for Limited Period"), the Customer must notify the Bank of the authorized period of stay and other necessary information when the Customer requests to open an account. If the period from the date on which the Customer requests to open an account to the expiration date of the authorized period of stay is shorter than the period specified by the Bank, the Bank may refuse to open an account for the Customer.

  3. The Bank shall not be responsible or liable for any damage incurred by the Customer that is caused by the Bank' s refusal to open an account for the Customer pursuant to Article 2.2.
  4. When the Bank needs to know information on the Customer and transaction details appropriately or otherwise the Bank deems it necessary after opening an account for the Customer, the Bank may request the Customer to verify identity and other information or submit data by specifying the deadline. If the Customer fails to comply with such request (including when the Customer fails to contact the Bank by the deadline specified by the Bank, notice from the Bank requesting the Customer to submit data, which is sent to the address the Customer provides to the Bank, is undeliverable as addressed and returned to the Bank, and the Bank is unable to contact the Customer at the telephone number the Customer provides to the Bank or otherwise unable to contact the Customer), the Bank may restrict deposit, withdrawal and other transactions involving the Customer' s Bank Account under these Terms and Conditions in whole or in part. For the avoidance of doubt, any expense incurred by the Customer to respond to the Bank' s request asking the Customer to verify identity and other information or submit data shall be borne by the Customer.
  5. If the Bank considers that transactions made by the Customer are likely to involve money laundering or terrorist financing, or violate the economic sanctions-related laws and regulations based on the Customer' s response to the Bank' s request asking the Customer to verify identity and other information or submit data under Article 2.4, transaction details, explanation given by the Customer and other evidence, the Bank may restrict deposit, withdrawal and other transactions involving the Customer' s Bank Account under these Terms and Conditions in whole or in part.
  6. Even if the Bank restricts transactions involving the Customer' s Bank Account as specified in Articles 2.4 and 2.5, the Bank shall remove such restriction on transactions when the Bank reasonably considers that likelihood of money laundering or terrorist financing, or violation of the economic sanctions-related laws and regulations is eliminated based on the explanation given by the Customer and other evidence.

Article 3. Seal Registered for Bank Transactions

The Bank shall not be responsible or liable for any damage incurred by the Customer that is caused by the use of the Seal by any other person as a result of theft, unauthorized use or any other incident to the extent that the Bank processes the transaction in question after confirming that the seal used by a customer conducting such transaction is the same as the Seal, which the Customer registers as the seal used for bank transactions when opening a Bank Account with the Bank, by its specified method and deeming that the seal is not different from the Seal. (As registration of the Seal is no longer required, the foregoing applies to individual customers who requested to open an account on or before October 21, 2006, sole proprietor customers who requested to open an account on or before November 29, 2018 and business customers who requested to open an account on or before June 21, 2021.)

Article 4. Cash Card and Token

  1. The Bank shall provide the Customer with a Cash Card and a Token for each account when the Bank opens an ordinary deposit account for the Customer. For the avoidance of doubt, the definitions of the terms, "Token" and "One-time Password" , shall be subject to the One-time Password Terms and Conditions separately specified by the Bank.
  2. When the Customer loses or is unable to use a Cash Card or Token, the Customer shall follow the procedures specified by the Bank to request a new Cash Card or Token. If the Customer fails to follow such procedures, the Bank shall close the Customer' s account, however, this provision shall not apply when the Customer loses or is unable to use only a portion of Tokens.
  3. Other policies on Cash Cards shall be subject to the Cash Card Terms and Conditions separately specified by the Bank, and other policies on Tokens and One-time Password shall be subject to the One-time Password Terms and Conditions separately specified by the Bank.

Article 5. PIN, Login ID, Login Password and One-time Password

  1. To use the Bank' s banking services online, by phone or at an ATM of any financial institution having a business alliance with the Bank ("Alliance ATM"), the Customer must, as specified by the Bank, use a Cash Card, registered telephone number, Personal Identification Number (PIN), Login ID (as used in these Terms and Conditions, means an ID for online banking specified by the Bank), Login Password (as used in these Terms and Conditions, means a password for online banking specified by the Bank) or One-time Password (collectively, "PIN and Login Information"), any combination of two or more of the PIN and Login Information or other method prescribed by the Bank.
  2. The Customer must register the number of the Customer' s choice as a PIN and Login Password at the time specified by the Bank. Individual customers can set a Login ID at any time after opening a Bank Account. When setting a login ID, the Customer must register the number of the Customer' s choice as a Login ID by the method specified by the Bank.
    • (1) The Bank shall not be responsible or liable for any damage incurred by the Customer that is caused by the use of the PIN and Login Information by any other person to the extent that the Bank processes the transaction in question after confirming that the PIN and Login Information used by a customer conducting such transaction are the same as the PIN and Login Information registered with the Bank by the method specified by the Bank and deeming that the PIN and Login Information used are not different from the PIN and Login Information registered.
    • (2) Notwithstanding (1) of this Article 5.3, unless the Customer incurs damage due to the Customer' s willful misconduct or gross negligence, the Customer provides the Bank with false explanations for damage incurred by the Customer in important aspects or otherwise the Bank reasonably considers that the Bank is not liable for compensation, the Bank shall compensate for any damage incurred by the Customer that is caused by:
      • A. transactions made with a fake or forged Cash Card;
      • B. transactions made with a stolen Cash Card; or
      • C. unauthorized funds transfers from the Customer' s ordinary deposit or other accounts made by any third party who impersonates the Customer by using stolen information such as an account number, PIN and Login Password.
    • (3) When the Bank compensates for the damage incurred by the Customer pursuant to (2) of this Article 5.3, the Bank shall compensate the Customer for such damage in whole or in part in accordance with the Terms and Conditions of Compensation for Cash Card Theft, the Terms and Conditions of Compensation for Unauthorized Use of Ordinary Deposit Account (Personal/Sole Proprietorship Account) or the Terms and Conditions of Compensation for Unauthorized Use of Ordinary Deposit Account (Corporate Account).
  4. The Customer shall be responsible for managing the PIN and Login Information and agrees to keep them strictly confidential to prevent disclosure to any third party. The Bank strongly encourages the Customer to avoid using the date of birth or telephone number, a repeated number or any other number that is easily guessed by others as a PIN, Login ID or Login Password and to change them regularly.
  5. The Customer can change a PIN at any of the Alliance ATMs or on the Bank' s website. The Customer can change a Login ID and Login Password on the Bank' s website.
  6. When the Customer forgets or is unable to use the PIN and Login Information, the Customer must contact the Bank' s Customer Center immediately by phone or other means and follow the procedures specified by the Bank.
  7. The Bank reserves the right to specify transactions that require One-time Password authentication whenever the Bank finds it appropriate. The Customer will not be able to make such specified transactions if the Customer does not have a Token provided by the Bank or is not registered to use One-time Password after the Customer receives a Token from the Bank.

Article 6. Online Banking

  1. To use online banking, the Customer must access the Bank' s website and enter transaction details by itself on the website by the method and following the procedures specified by the Bank.
  2. The Customer shall be responsible for ensuring that a device or communications equipment (such as a personal computer and modem) the Customer uses for online banking operates properly. The Bank does not warrant that a device or communications equipment the Customer uses for online banking will operate properly. In no event shall the Bank be responsible or liable for any damage incurred by the Customer that is caused by such device' s or communication equipment' s failure to operate properly.
  3. The Bank shall not be responsible or liable for any damage caused by an error in the information the Customer enters or omission of information in a request the Customer makes when using online banking.
  4. Transactions using online banking shall be deemed complete at the time when the Customer confirms transaction details on the confirmation page that appears at the end of each transaction, and the transactions are processed by the Bank' s host computer.
  5. Since data containing transaction instructions may not be sent to and processed by the Bank' s host computer properly due to network device or connection failure, the Bank strongly encourages the Customer to access the page that displays the transaction details on the Bank' s website or otherwise confirm that the transactions are successfully completed when the Customer uses online banking.
  6. Online banking records shall be retained by the Bank for a reasonable period of time.

Article 7. Telephone Banking

  1. To use telephone banking, the Customer must call the telephone number specified by the Bank and provide transaction details accurately with a touch-tone keypad or by speaking with one of the Bank' s customer service representatives by the method and following the procedures specified by the Bank.
  2. The Bank shall not be responsible or liable for any damage caused by an error in the information the Customer enters or omission of information in a request the Customer makes when using telephone banking.
  3. Transaction requests the Customer makes when using telephone banking shall be approved at the time when the Bank confirms such requests by the method specified by the Bank.
  4. The Customer should access the page that displays the transaction details on the Bank' s website or otherwise confirm that the transactions are successfully completed when the Customer uses telephone banking.
  5. The details of telephone banking shall be recorded and retained by the Bank for a reasonable period of time.

Article 8. ATM Banking

  1. To use the Bank' s banking services at any of the Alliance ATMs, the Customer must use a Cash Card the Bank sends to the Customer when the Bank opens an ordinary deposit account for the Customer or the Cardless ATM (defined in Article 8.5) and PIN as specified by the Bank.
  2. The Bank shall not be responsible or liable for any damage caused by an error in the information the Customer enters or omission of information in a request the Customer makes when using ATM banking.
  3. The daily maximum limit of the total amount of ATM cash withdrawals and withdrawals for funds transfers shall be an amount specified by the Bank.
  4. The ATM transaction limit per transaction and increments available at the Alliance ATMs shall be as specified by the relevant financial institution having a business alliance with the Bank ("Alliance Financial Institution").
  5. The definition and policies on the Cardless ATM shall be subject to the Cash Card Terms and Conditions separately specified by the Bank.

Article 9. Date of Transaction

When the Bank receives a transaction request online, by phone or through any of the Alliance ATMs, as a rule, the Bank shall process such request on the date of receipt of request unless otherwise instructed by the Customer, however, the Bank may process the request on the next business day depending on what time the Bank receives such request. When the Bank processes the request on the next business day, if the Customer' s account balance is less than the amount to be withdrawn at the time of withdrawal on the next business day, the Bank shall deem that such withdrawal request is cancelled. In this case, the Bank shall not be responsible or liable for any damage caused by such cancellation.

Article 10. Notification and Announcement

  1. The Customer agrees that the Bank shall provide notice and make an announcement by posting them on the Bank' s website or by email or other means.
  2. Any email, postal mail or other forms of communication the Bank sends electronically or by postal service to the email address or postal address the Customer provides to the Bank shall be deemed to have been delivered in the ordinary course of post or transmission even if they are delayed or never arrive due to communication or other circumstances.

Article 11. No Assignment or Other Transfer of Bank Account

The Customer is not allowed to assign, lend or provide as security or otherwise grant any right in the Customer' s Bank Account, status under a Bank Account agreement, any and all rights related to transactions under these Terms and Conditions, Cash Cards or Tokens to any third party or allow any third party to use them without the Bank' s approval.

Article 12. Fees and Charges

  1. Fees and charges related to the Bank Accounts such as a funds transfer fee and ATM fee shall be as separately specified by the Bank.
  2. If the Bank revises the fees and charges or introduces new fees and charges, as a rule, the Bank shall announce the details of revision or new fees and charges by posting them on the Bank' s website.
  3. The Bank reserves the right to close the Customer' s Bank Account immediately without notifying the Customer in advance when the Bank is unable to deduct the fees and charges from the Customer' s account.

Article 13. Withdrawal Transactions

  1. When the Bank processes withdrawal transactions multiple times on the same day, and the total amount of withdrawals exceeds the withdrawal limit, the Bank can process any of the withdrawals at its own discretion.
  2. When the Customer' s account balance is less than the amount to be withdrawn at the time of the withdrawal, the Bank shall deem that such withdrawal request is cancelled. In this case, the Bank shall not be responsible or liable for any damage caused by such cancellation.

Article 14. Passbooks and Account Statements

  1. The Bank shall post account statements on the Bank' s website by the method specified by the Bank. No passbook or deposit certificate shall be issued to holders of the Bank Accounts.
  2. Account statements shall be retained by the Bank for a reasonable period of time.
  3. If the Customer needs printed account statements, the Customer should use the Bank' s Account Statement Delivery Service to receive monthly account statements by post each month. In order to use the Account Statement Delivery Service, the Customer must pay the fee separately specified by the Bank.

Article 15. Funds Transfer Terms and Conditions

  1. The Bank shall receive funds transfer requests online. The Bank shall always verify the Customer' s identity by the method using the PIN and Login Information as specified by the Bank before processing such funds transfer requests.
  2. The Bank shall process funds transfers between the Bank Accounts as well as funds transfers between the Bank and other financial institutions 24 hours a day.
    However, the Bank may suspend or discontinue the funds transfer services without prior notice during system maintenance or failure, or under other circumstances. When the Bank receives a request for a funds transfer between the Bank and any other financial institution on a bank holiday, or at or after 3 p.m. on a business day, the Bank may process such request on the business day immediately following the date of such request depending on the circumstances of the receiving financial institution.
  3. Funds for transfer and fees shall be automatically withdrawn from the Customer' s ordinary deposit account.
  4. When the available balance in the Customer' s ordinary deposit account is less than the amount of funds for transfer and fees at the time of funds transfer on the requested date of funds transfer, the Bank shall deem that a request for such funds transfer is cancelled. In this case, the Bank shall not be responsible or liable for any damage caused by such cancellation and shall not notify the Customer of such cancellation. When the Customer makes a funds transfer request by designating the date of funds transfer, the Customer must make a deposit to the Customer' s ordinary deposit account as necessary at least one day prior to the designated date of funds transfer.
  5. Notwithstanding Article 15.4, when the Bank treats a funds transfer request as a valid request because the Bank is unable to confirm the available balance in the Customer' s ordinary deposit account at the time of funds transfer or for other unavoidable reasons, the Customer must promptly make a deposit to the Customer' s ordinary deposit account to cover any shortfall in the funds for transfer and fees.
  6. The daily funds transfer limit for online banking shall be an amount specified by the Bank.
  7. If the receiving bank is unable to deposit funds to a recipient' s account when the Bank processes a funds transfer request from the Customer, the Bank shall reverse the funds and return the funds automatically withdrawn to the Customer' s ordinary deposit account without receiving a reversal request from the Customer. In this case, the Bank shall not be responsible or liable for any damage caused by such reversal and shall not notify the Customer of such reversal or refund the fees to the Customer.
  8. To reverse a funds transfer for the Customer' s convenience after the funds transfer process is completed, the Customer must immediately follow the prescribed procedures online as specified by the Bank or by contacting the Bank' s Customer Center. The Customer may not be able to reverse a funds transfer if the Customer is unable to obtain the consent of a recipient or for other reasons. The Bank shall deem that the Customer was unable to obtain the consent of a recipient after the lapse of the specified period. The Customer must consult with a recipient when the Customer is unable to reverse a funds transfer. A reversal fee shall be separately charged for reversal of funds transfers. When the Bank is unable to withdraw a reversal fee from the account designated by the Customer, the Bank shall have the funds reversed to the receiving account designated by the Customer and withdraw a reversal fee from such receiving account at the time when the funds are reversed to the account. When the amount of funds refunded through a reversal requested by the Customer is less than a reversal fee, the Bank may not accept the Customer' s reversal request.
  9. When a sender submits a reversal request to a recipient, the recipient shall notify the sender if the request is approved or denied by the method specified by the Bank.
  10. The Customer can confirm if a funds transfer is successfully completed on the Bank' s website or by contacting the Bank' s Customer Center. When the Customer has any doubt regarding the transaction details or available balance, and there is any disagreement between the Customer and the Bank, such disagreement shall be resolved based on the Bank' s records.
  11. Funds transfers made at any of the Alliance ATMs shall be subject to the terms and conditions of the relevant Alliance Financial Institution.

Article 16. Notification of Adult Guardianship, Assistance and Curatorship

  1. When adult assistance, curatorship or guardianship is established by a family court ruling, the Customer must immediately notify the Bank of the name of a guardian of adult, assistant or curator and other necessary information in writing. When adult assistance, curatorship or guardianship is established by a family court ruling for a guardian of adult, assistant or curator of a depositor, the Customer must notify the Bank in the same manner.
  2. When a supervisor of a voluntarily appointed guardian is appointed by a family court ruling, the Customer must immediately notify the Bank of the name of such supervisor and other necessary information in writing.
  3. When adult assistance, curatorship or guardianship is already established or a supervisor of a voluntarily appointed guardian is already appointed by a family court ruling, the Customer must notify the Bank in the same manner as specified in Articles 16.1 and 16.2.
  4. When termination of or change in the assistance, curatorship, guardianship or supervisor notified to the Bank pursuant to Articles 16.1 to 16.3 occurs, the Customer must notify the Bank in the same manner.
  5. The Bank shall not be responsible or liable for any damage incurred prior to the notification under Articles 16.1 to 16.4.

Article 17. Closing Bank Account

  1. The Customer may close a Bank Account at any time. To close a Bank Account, the Customer must notify the Bank by following the procedures specified by the Bank. Upon closing of a Bank Account, the Customer must return a Cash Card and any Token to the Bank or destroy them at the Customer' s own risk.
  2. The Bank shall be relieved of any and all responsibilities and liabilities to the Customer by transferring funds remaining in the Customer' s closed account at the time of closing of the account to any other account designated by the Customer at the Bank or any other financial institution.

  3. The Bank reserves the right to suspend or restrict transactions involving the Customer' s Bank Account in whole or in part, or close the Customer' s Bank Account immediately without notifying the Customer in advance if:

    • A. it is discovered that the account holder of the Bank Account does not exist, or the Bank Account was opened without consent of the account holder;
    • B. it is discovered that any information provided to the Bank at the time of opening of the Bank Account is false information, or documents submitted to the Bank at the time of opening of the Bank Account are not authentic;
    • C. it is considered that the Bank Account is or is likely to be used for any act that is contrary to the laws and regulations or public policy;
    • D. the Bank is of the opinion that the Bank Account is or is likely to be used for money laundering, terrorist financing or transactions that violate the economic sanctions-related laws and regulations;
    • E. the Customer fails to comply with the Bank' s request when the Bank requests the Customer to verify identity and other information or submit data pursuant to the provisions of paragraph 4 of Article 2 (Verification of Bank Transaction Information) (including when the Customer fails to contact the Bank by the deadline specified by the Bank, notice from the Bank requesting the Customer to submit data, which is sent to the address the Customer provides to the Bank, is undeliverable as addressed and returned to the Bank, and the Bank is unable to contact the Customer at the telephone number the Customer provides to the Bank or otherwise unable to contact the Customer);
    • F. the Customer fails to pay the fees and charges for services provided by the Bank;
    • G. the Customer' s whereabouts are unknown;
    • H. the Customer admits the inability to pay debts as they fall due, or any petition for commencement of bankruptcy, civil rehabilitation ("minji-saisei"), corporate reorganization ("kaisha-kosei") or special liquidation proceedings is filed by or against the Customer;
    • I. the inheritance process begins;
    • J. the Customer breaches these Terms and Conditions;
    • K. a Customer Staying for Limited Period fails to notify the Bank of the authorized period of stay in Japan or other necessary information by the method specified by the Bank as requested by the Bank, or the authorized period of stay notified to the Bank expires; or
    • L. otherwise it is reasonably necessary for the Bank to discontinue the Bank' s services.
  4. The Bank shall not be responsible or liable for any damage incurred by the Customer that is caused by suspension or restriction of transactions involving the Customer' s Bank Account or closing of the Customer' s Bank Account under Article 17.3.
  5. When the Customer requests the Bank to terminate the suspension or remove the restriction of transactions involving the Customer' s Bank Account under Article 17.3 or has funds remaining in the Customer' s closed Bank Account, the Customer must notify the Bank by the method specified by the Bank. In this case, the Bank may request the Customer to submit supporting documents or other necessary documents separately specified by the Bank to conduct the verification of bank transaction information.
  6. Even if the Bank suspends or restricts transactions involving the Customer' s Bank Account in whole or in part pursuant to Article 17.3, the Bank shall terminate such suspension or remove such restriction or partial restriction when the Bank considers that the reasons for suspension or restriction of transactions listed in A. to L. of Article 17.3 are eliminated based on the reports, explanations and other information provided by the Customer.

Article 18. Exclusion of Antisocial Forces

  1. The Customer represents and warrants that the Customer is not currently and will not be in the future an organized crime group, member of an organized crime group, person who used to be a member of an organized crime group but has only ceased to be such member for a period of less than five (5) years, quasi-member of an organized crime group, company affiliated with an organized crime group, corporate racketeer ("sokaiya"), group engaging in criminal activities under the pretext of conducting social campaigns or political activities ("shakai-undoto-hyobo-goro"), crime group specialized in intellectual crimes ("tokushu-chino-boryoku-shudan") or any other person similar thereto (collectively, "Antisocial Forces") and that the Customer does not currently and will not in the future have any of the following relationships:

    • A. a relationship with an Antisocial Force that shows the Antisocial Force' s control over the management;
    • B. a relationship with an Antisocial Force that shows the Antisocial Force' s substantial involvement in the management;
    • C. a relationship with an Antisocial Force that shows illegal use of the Antisocial Force for making illegal profits for the Customer, the Customer' s company or a third party or causing any damage to a third party;
    • D. a relationship with an Antisocial Force that shows provision of funds or other benefits, or assistance and opportunities to the Antisocial Force, or other involvement in the operation of the Antisocial Force; or
    • E. a socially unacceptable relationship between an officer or a person who is substantially involved in the management and an Antisocial Force.

  2. The Customer warrants that the Customer will not by itself or using a third party perform:

    • A. any violent act of demanding;
    • B. any illegal act of demanding that is beyond the statutory responsibilities and liabilities;
    • C. any act of using threatening words and behavior or violence in connection with transactions;
    • D. any act of damaging the credibility or interfering with the business operations of the Bank by spreading rumors or using fraudulent means or force; or
    • E. any other act similar to any of the acts listed in A. to D. of this Article 18.2.
  3. The Bank reserves the right to suspend transactions involving the Customer' s Bank Account in whole or in part immediately without notifying the Customer in advance or close the Customer' s Bank Account by notifying the Customer if it is discovered that the Customer is an Antisocial Force or has any of the relationships listed in A. to E. of Article 18.1, performs any of the acts listed in A. to E. of Article 18.2 or provided false information to the Bank in the representations and warranties under Article 18.1.
  4. The Bank shall not be responsible or liable for any damage incurred by the Customer that is caused by suspension of transactions involving the Customer' s Bank Account or closing of the Customer' s Bank Account under Article 18.3. Furthermore, the Customer shall be responsible and liable for any damage incurred by the Bank that is caused by such suspension or closing.
  5. The provisions of Article 17.5 shall apply mutatis mutandis to this Article 18.

Article 19. FATCA and Act on Special Provisions of the Income Tax Act, the Corporation Tax Act and the Local Tax Act Attendant upon the Enforcement of Tax Treaties

  1. The Bank shall verify the Customer' s country of tax residence in accordance with the Foreign Account Tax Compliance Act ("FATCA") which is a federal law of the United States of America ("U.S.") and the Act on Special Provisions of the Income Tax Act, the Corporation Tax Act and the Local Tax Act Attendant upon the Enforcement of Tax Treaties ("Tax Treaties Special Provisions Act") of Japan.
  2. The Customer must notify the Bank of the country of tax residence when the Customer requests to open an ordinary deposit account.
  3. When the Customer notifies the Bank pursuant to Article 19.2, or the Bank deems it necessary to verify the Customer' s country of tax residence, the Customer shall submit documents requested by the Bank by the method specified by the Bank.
  4. The Bank reserves the right to disclose and provide information on the Customer to the U.S. tax authority or Japanese tax authority by the method specified by the Bank for the purpose of complying with the FATCA and the Tax Treaties Special Provisions Act, and the Customer agrees thereto.
  5. Notwithstanding the provisions of Article 1.1, any person residing in Japan who is approved by the Bank for the compliance with the FATCA or the Tax Treaties Special Provisions Act shall be entitled to have an ordinary account with the Bank

Article 20. Loss of Seal

  1. When the Customer loses the Seal, the Customer must immediately notify the Bank by the method specified by the Bank. Upon receiving such notification from the Customer, the Bank shall restrict transactions involving the Customer' s account.
  2. When the Customer loses the Seal, the Bank shall not be responsible or liable for any damage incurred prior to the notification of loss.

Article 21. Change of Customer Information

  1. If the Customer' s name changes or will change, the Customer must immediately notify the Bank in writing by following the prescribed procedures.
  2. If the Customer' s address, purpose of transaction, occupation, scope of business, telephone number, email address, workplace, authorized period of stay in Japan (expiration date), beneficiary owner (when the Customer is a business entity) or other customer information (except for name) changes or will change, the Customer must immediately follow the prescribed procedures.
  3. Even if the Customer provides the Bank with an email address or postal address that is not the Customer' s own due to the fault of the Customer, the Bank shall not be responsible or liable for any damage caused by the Customer' s failure to provide the Bank with the correct email address or postal address. When the Customer provides the Bank with the same email address as the one already provided by any other customer, and the Bank deems it necessary, the Bank reserves the right to remove or deactivate both or one of the duplicate email addresses without notifying the Customer in advance. In this case, the Bank shall not be responsible or liable for any damage caused by such removal or deactivation.
  4. When any customer information changes or will change, the Bank shall not be responsible or liable for any damage incurred prior to the notification of change.
  5. The Bank reserves the right to discontinue sending notice or documents to the Customer or restrict transactions in whole or in part without notifying the Customer in advance if any of notice or documents the Bank sends to the postal address, name or email address the Customer provides to the Bank is undeliverable as addressed and returned to the Bank.

Article 22. Policies for Handling Customer' s Personal Information

  1. The Bank shall handle customer' s personal information the Bank receives when the Customer uses the Bank' s banking services in accordance with the Privacy Policy and the Policy for Managing Customer' s Personal Information separately established by the Bank.
  2. The Bank shall post the Privacy Policy and the Policy for Managing Customer' s Personal Information on the Bank' s website.

Article 23. Release of Liability Related to System Failure, Disasters and Other Unforeseen Circumstances

  1. Despite reasonable safety measures taken by the Bank or the administrator of the financial institution' s shared system, when the Bank experiences delay in providing services or is unable to provide services due to any device, communications or computer failure, the Bank shall not be responsible or liable for any damage caused by such delay or inability.
  2. Despite reasonable safety measures taken by the Bank or the administrator of the financial institution' s shared system, if the Customer' s Login Password or account information is leaked as a result of illegal interception of communications or other unlawful activities, the Bank shall not be responsible or liable for any damage caused by such leakage.
  3. When the Bank experiences delay in processing transactions or is unable to process transactions as a result of natural disasters, fire, disturbances or other events beyond control of the Bank, failure of the Customer' s communications device, network or computer or that of a communications carrier or any other third party, interruption of telephone service, measures taken by courts and other public authorities or other events not attributable to the Bank, the Bank shall not be responsible or liable for any damage caused by such delay or inability.
  4. The Bank shall not be responsible or liable for any damage attributable to any other financial institution.

Article 24. Governing Law and Jurisdiction

  1. The Bank' s banking services shall be governed by the laws of Japan.
  2. The court having jurisdiction over the location of the Bank' s registered office shall be the court of competent jurisdiction to settle lawsuits arising out of or in connection with the Bank' s banking services.

Article 25. Other Terms and Conditions

Any matter related to the Bank' s banking services that is not specified in these Terms and Conditions shall be subject to the Bank' s other terms and conditions, agreements, rules and other provisions specified by the Bank. The Bank shall disclose the Bank' s other terms and conditions, agreements, rules and other provisions by posting them on the Bank' s website.

Article 26. Amendment of Terms and Conditions

  1. The Bank shall amend any provision of these Terms and Conditions or other terms and conditions in accordance with Article 548-4 of the Civil Code of Japan when the Bank deems it reasonably necessary to respond to any change in economic or other circumstances, or for other reasons.
  2. When the Bank amends any provision of these Terms and Conditions or other terms and conditions pursuant to Article 26.1, the Bank shall notify the Customer of the amendment as well as the details and effective date of the amended provision by publication on the internet or by other reasonable means.
  3. The amendment under Articles 26.1 and 26.2 shall take effect on the effective date specified at the time of publication. The Bank shall provide a reasonable period between the date of publication and the effective date depending on the details of the amendment.

Provisions Supplemental to Article 1.1
The provisions of Article 1.1 requiring the Customer to be an individual 15 years of age or older or a business entity shall apply to any person who requests to open an account on or after April 22, 2006.

[January 18, 2024]

*In the event of any discrepancy or inconsistency between the English and Japanese versions of these Terms and Conditions, the Japanese version will prevail.