Submitting the Residence Card and Other Identification

The Bank requests customers who do not have permanent resident status in Japan to submit their Residence Card and/or other identification.
Please note that failure to submit such documents may result in restrictions on the use of customers' accounts.

*If customers who have permanent resident status submit their Residence Card and/or other identification, we will update their registered information accordingly.

How to Submit

Customers whose account name is the same as the name on their Residence Card （or Special Permanent Resident Certificate）

• ■Take a picture with your smartphone and submit
  

  Please proceed from the Upload Residence Card * and Other Identification page.

• ■Submit by mail
  

  Identification Document Attachment Form (the name is the same as the account name) *
  Please print out the form, check and attach the required documents, and send the form to the Bank.

  Mailing label *
  This is a postage-paid mailing label. Please use it to send documents by mail.

*only in Japanese

Customers whose account name is an alias

Identification Document Attachment Form (alias) *
Please print out the form, check and attach the required documents, and send the form to the Bank.

Mailing label *
This is a postage-paid mailing label. Please use it to send documents by mail.

*only in Japanese

• ■Customers who have changed their name, address, or other information
  Please make the changes from the Quick Procedure * Navigator and submit the Residence Card and/or other identification after completing the changes.

*only in Japanese

Precautions

• The address on the submitted documents will be treated as your current address. If your registered address and the address on the submitted documents are different, we will update your registered information.
• Submitted documents with any deficiencies will not be returned.

Help us prevent money laundering and the financing of terrorism

In order to prevent money laundering and the financing of terrorism, which are becoming increasingly complex and sophisticated, the Bank is taking measures in accordance with the "Guidelines for Anti-Money Laundering and Combating the Financing of Terrorism" published by the Financial Services Agency in February 2018.

As part of these measures, we are asking customers who are not a national of Japan to submit their Residence Card or Special Permanent Resident Certificate.
We appreciate your understanding and cooperation.

FAQs

QI cannot print out the Identification Document Attachment Form.

A

We will send it to you by mail. Please request the point of contact below.

PayPay Bank Customer Information Confirmation Center *
0120-286-147 (toll free)
03-6371-2893 (call charges apply)
Hours: 9:00 a.m.–5:00 p.m.
Closed: December 31 to January 3, May 3 to 5

*only in Japanese

QMy authorized period of stay in Japan will expire soon.
When should I submit my Residence Card and/or other identification?

A

Please renew your Residence Card and/or other identification first. Then, submit your renewed Residence Card and/or other identification to the Bank.

QTo whom should I send my Residence Card and/or other identification?

A

If you are sending them by mail, the addressee is indicated on the mailing label *. Simply print out and attach the mailing label to an envelope, and it will be delivered to the Bank.

*only in Japanese